Orders: They should be requested through mail to the following address firstname.lastname@example.org. We won’t accept any order made through the phone.
Minimum order: 50 Euros without taxes. Orders under 100 Euros without taxes (cash payment, bank transfer or check).
Packaging: included: Located in our warehouse in Madrid.
Transportation costs: Transportation costs are payed for deliveries equal or more than a 600 Euros without taxes.
Delivery time: Arauz Automatismos s.l., will carry out any reasonable action for the delivery to keep the deadlines confirmed in the order. If by any chance there is a delay in the delivery time for any reason out of our control, including among others inability of suppliers when supplying parts, services , manuals or other information necessary for the normal course of business , Arauz Automatismos s.l. you shall be entitled to extend the deadlines.
Force majeure: Arauz Automatismos s.l. will not be responsible for the delay in the production or delivery of the product for causes beyond its reasonable control (force majeure) including among otheres, any government action that limits the ability to fulfill the contract , fires, earthquakes , floods, etc. , strikes or lockouts , terrorism or war. If the force majeure situation continues for more than 90 any day of the parties, you may cancel the order and the customer must pay Arauz Automatismos s.l. the work done before such cancellation being repaid all reasonable expenses incurred due to the same .
Paying conditions: operation carried out always in advance, before shipment of the goods (by bank transfer . The proof will be sent to us by email). Credit sale by bank transfer , confirming, check or direct debit , to 60 days or less, from the delivery of the goods , upon acceptance of Arauz Automatismos s.l.
Unpaid bills : If unpaid bills , the customer bears all expenses return , including a 2 % monthly delay and 2% processing fee collection new effect (both on the face) .
Goods return: We will only accept a material return in its original packaging within a maximum of 30 days after the delivery. The good must be undamaged and the customer needs to notify and get the authorization of Arauz Automatismos s.l. who will indicate the transportation method to use. The customer will cover the shipping costs. Returning the goods has a cost of 20% of the total price of the material in concept of processing expenses.
Order cancellation: Arauz Automatismos s.l won’t accept any order cancellation without our confirmation.
Materia warranty: 1 year for manufacturing defects. It is strictly limited to replacement of the product supplied, not accepting additional charges such as travel , labor , diets or compensation of any kind.
The warranty cover the product, not the application of it which is under the costumers responsability.
Banks you can make the transfer to: